CONSUMER
RIGHTS - WITHDRAWAL - CANCELLATION RETURN TERMS
GENERAL:
1. If you place an
order electronically through the website you are using, you are deemed to have
accepted the preliminary information form and the distance sales contract
presented to you.
2. Buyers are
subject to the provisions of the Law No. 6502 on the Protection of the Consumer
and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other
applicable laws regarding the sale and delivery of the product they have
purchased.
3. Unless otherwise
stated, shipping charges, which are the cost of product shipping, will be paid
by buyers.
4. Each purchased
product is delivered to the person and/or organization at the address indicated
by the buyer, provided that it does not exceed the legal period of 30 days. If
the product is not delivered within this period, Buyers may terminate the
contract.
5. The purchased
product must be delivered in full and in accordance with the qualifications
specified in the order and with documents such as warranty certificate, user
manual, if any.
6. If it becomes
impossible to sell the purchased product, the seller has to notify the buyer in
writing within 3 days of learning about this situation. The total price must be
returned to the Buyer within 14 days.
IF THE PURCHASED
PRODUCT IS NOT PAYABLE:
7. If the Buyer
does not pay the price of the purchased product or cancels it in the bank
records, the Seller's obligation to deliver the product ends.
SHOPPING MADE WITH THE
UNAUTHORIZED USE OF CREDIT CARD:
8. After the product is
delivered, if it is determined that the credit card to which the buyer has paid
is used unfairly by unauthorized persons and the price of the sold product is
not paid to the Seller by the relevant bank or financial institution, the Buyer
shall bear the shipping cost of the product subject to the contract within 3
days. must be returned to the SELLER.
IF THE PRODUCT CANNOT
BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:
9. If force majeure
occurs that the Seller cannot foresee and the product cannot be delivered on
time, the Buyer is notified. The buyer may request the cancellation of the
order, the replacement of the product with a similar product or the delay of
delivery until the obstacle is removed. If the buyer cancels the order; If he
has made the payment in cash, this fee will be paid to him in cash within 14
days from the date of cancellation. If the buyer has made the payment by credit
card and cancels it, the product price will be returned to the bank within 14
days from this cancellation, but it is possible that the bank will transfer it
to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO
CHECK THE PRODUCT:
10. The buyer will inspect
the contracted goods/services before receiving them; dented, broken, torn
packaging, etc. damaged and defective goods / services will not be received
from the cargo company. The received goods/services shall be deemed to be
undamaged and intact. The BUYER has to carefully protect the goods/services
after delivery. If the right of withdrawal is to be used, the goods/services
should not be used. Invoice must be returned along with the product.
RIGHT OF WITHDRAWAL:
11. BUYER; Within 14
(fourteen) days from the date of delivery of the purchased product to himself
or to the person/organization at the address indicated, he can use his right to
withdraw from the contract by rejecting the goods without taking any legal or
criminal responsibility and without giving any reason, provided that he
notifies the SELLER via the contact information below.
CONTACT INFORMATION TO
BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:
12. COMPANY
NAME/TITLE: Art of Anatolia Dış Tic.
Ltd. Şti.
ADDRESS: Mansuroğlu Neighborhood
288/4 Street No:9-1 Hilmi Selvili by Avcılar Exlusive A Block Floor:2 No:34 Zip
Code:35535 Bayraklı İzmir
EMAIL: info@artofanatolia.com
TEL: 90 232 999 43 73
DURATION OF THE RIGHT
OF WITHDRAWAL:
13. If the buyer has
purchased a service, this 14-day period starts from the date of signing the
contract. Before the expiry of the right of withdrawal, the right of withdrawal
cannot be exercised in the service contracts where the performance of the
service has started with the approval of the consumer.
14. The costs
arising from the use of the right of withdrawal belong to the SELLER.
15. In order to
exercise the right of withdrawal, the SELLER must be notified in writing by
registered mail, fax or e-mail within 14 (fourteen) days and the product must
not be used within the framework of the provisions of the "Products for
which the Right of Withdrawal cannot be exercised" regulated in this
contract.
USE OF THE RIGHT OF
WITHDRAWAL:
16. The invoice of
the product delivered to the 3rd person or the BUYER, (If the invoice of the
product to be returned is corporate, it must be sent with the return invoice
issued by the institution when returning. Order returns whose invoices are
issued on behalf of the institutions cannot be completed unless a RETURN
INVOICE is issued.)
17. Return form, The
products to be returned must be delivered complete and undamaged, together with
the box, packaging and standard accessories, if any.
RETURN TERMS:
18. The SELLER is obliged
to return the total price and the documents that put the BUYER under debt to
the BUYER within 10 days at the latest from the receipt of the withdrawal
notification and to return the goods within 20 days.
19. If there is a decrease
in the value of the goods due to the BUYER's fault or if the return becomes
impossible, the BUYER is obliged to compensate the SELLER's losses at the rate
of the BUYER's fault. However, the BUYER is not responsible for the changes and
deteriorations that occur due to the proper use of the goods or products within
the period of the right of withdrawal.
20. In case of
falling below the campaign limit amount set by the SELLER due to the exercise
of the right of withdrawal, the discount amount used within the scope of the
campaign is cancelled.
PRODUCTS THAT CANNOT
BE USED WITH THE RIGHT OF WITHDRAWAL:
21. Underwear,
swimwear and bikini bottoms, make-up materials, disposable products, goods that
are in danger of spoiling quickly or that are likely to expire, which are
prepared in line with the BUYER's request or clearly personal needs and are not
suitable for return, the BUYER's Products that are not suitable for return in
terms of health and hygiene if their packaging is opened by the BUYER after
delivery, products that are mixed with other products after delivery and cannot
be separated due to their nature, Goods related to periodicals such as
newspapers and magazines, except those provided under the subscription
agreement, In the case of services rendered immediately or intangible goods
delivered to the consumer instantly, audio or video recordings, books, digital
content, software programs, data recording and data storage devices, computer
consumables, if the package has been opened by the BUYER, it is not possible to
return it as per the Regulation. is In addition, before the expiry of the right
of withdrawal, it is not possible to exercise the right of withdrawal regarding
the services that have been started with the approval of the consumer, in
accordance with the Regulation.
22. In order to return
cosmetics and personal care products, underwear products, swimsuits, bikinis,
books, copyable software and programs, DVD, VCD, CD and cassettes and
stationery consumables (toner, cartridge, tape, etc.), their unopened, untested
packages can be returned. They must be intact and unused.
CASE OF DEFERRED AND
LEGAL CONSEQUENCES